Data Deletion

Anyone whose personal data we hold can ask us to delete it. This includes businesses that have used our software or our WhatsApp Business messaging service, the staff of those businesses who had user accounts, people who contacted us through our website, and people who have exchanged WhatsApp messages with a business that uses our platform.

Deletion requests are handled by email. There are three steps.

Use this link to start the email with the correct subject line: info@rayabharitech.com. You can also send a written request to our registered address shown at the bottom of this page.

Once we have verified the request, we delete the following from our live systems:

• For a business account: the account profile, user logins, billing contact details, connected WhatsApp Business Account identifiers, message templates stored with us, conversation history, contact lists and media files uploaded to the platform.
• For an individual who messaged a business through our platform: your phone number, WhatsApp profile name and the message content, media and status records that relate to you, within the account of the business concerned.
• For a website visitor: contact form submissions, demo or job application details and related correspondence.

Data in backups is removed when those backups expire on their normal rolling schedule. Backups are not restored to live systems except in a disaster-recovery situation, and deleted data is not reinstated if that happens.

Applicable law requires us to keep some records even after a deletion request. We keep only:

• Invoices, payment records and the minimum account details needed to support them, for the period required by Indian tax and company law.
• Records needed to establish, exercise or defend a legal claim, or to comply with a court order or a lawful request from a regulator.
• A minimal record of the deletion request itself, so that we can show that we acted on it.

Any data we keep for these reasons is kept only for as long as the law requires, is not used for any other purpose, and is then deleted.

We acknowledge requests within a few working days and complete deletion within 30 days of verifying the request. If a request is unusually complex we will tell you why and when you can expect completion. If we cannot identify your data from the details you provide, we will ask you for more information before the 30-day period starts.

We process WhatsApp messages on behalf of the business you were communicating with. That business controls its own records, including any copy of your conversation it keeps in its own systems and in its WhatsApp Business Account with Meta. Please also contact that business directly to ask it to delete your data. If you tell us which business it is, we will forward your request to them as well.

Messages also pass through WhatsApp. Deleting data from our platform does not delete it from your own WhatsApp app or from Meta’s systems. See our Privacy Policy for details.

A business that wants to stop using our platform but keep its own WhatsApp Business Account can simply disconnect: remove our access in Meta Business settings and email us to close the account. Your phone number and WhatsApp Business Account stay with you. Data we hold is then deleted on the schedule described in our Privacy Policy.